Business Continuity Planning
In today’s business climate most savvy business owners have invested in their company's Business Continuity Plan, which is a very wise choice. These Business Continuity Plans cover just about every potential disaster from natural disasters to terrorism to disgruntled employees; you name it there is a recovery plan for it.
The one missing link that we’ve found is almost every one of the Business Continuity Plans we’ve seen is, the human factor. What I mean by “human factor” is - the dreaded thought that no IT person ever wants to consider – what if something happens to me (the “IT guy”)?
Business owners, let me ask you a few questions that you should consider…
- Who, besides yourself, has the “keys to the castle” when it comes to your computers?
- What happens when your IT Guy goes to Tahiti for a week with his family and his cell phone doesn’t work there?
- Would you know how to get into the server if your IT guy closed shop or skipped town?
These are just a few of several dozen different scenarios that I have seen happen to small businesses like yours. Let me share a brief story with you illustrating how real these scenarios can be:
Our customer is a 3 person office located in North San Diego County. This small office had an IT guy that they called on regularly to perform their routine maintenance tasks on their 2 servers and 3 desktop computers.
One afternoon the employee’s noticed that their network was running very slow and their desktops were freezing up so they picked up the phone and called their IT guy … ring … ring … ring … ring … voicemail. They left a nice friendly message, “Hey <IT GUY>, our computers are running slow and the network seems to be clogged up. Will you give us a call?”
Hours went by and no return call. The next day came and went, and another day came and went before the owner tried to call the IT guy. At this point the owner was frustrated, not having heard back from their IT guy, and now the phone appeared to be turned off and going straight to voicemail. At this point the owner was extremely frustrated; he knew that something had to change.
What had happened is, their IT guy had been detained by the authorities and, it turned out he was going to be out of commission for up to 6 months! That means, if we hadn’t gone in there and introduced All Pro Support to the owner, they would have potentially been put out of business by these unfortunate circumstances.
Don’t leave your business vulnerable by having only a single IT staff or contractor, count on a team of professionals, like Quick Support Desk, with over 20 years of IT experience.
All Pro Support has over 17 help desk staff available to support your organization 24/7/365. In addition, the Server Support Team is comprised of over 400 Microsoft Certified Technicians that work 24/7/365 maintaining, updating, and managing your Windows Servers.
The relationship with your company is very important to us, and we want your support experience to be enjoyable. An Account Manager will be assigned to oversee your account, be your trusted advisor for projects and purchases, billing inquiries, or handling of any complex support issues.
As a business owner, you understand the principles of strength in numbers, teamwork. Isn’t it time your business says - Good-bye “IT GUY” … Hello “IT TEAM”?
Call today for your FREE, no obligation Business Technology Needs Assessment - 800-596-4838.